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Frequently Asked Questions
& ExamPASS Guarantee

If you need help on technical issues such as opening and printing PDF files, please click HERE instead.

Q: What is life time free update?

All orders come with LIFE TIME FREE UPDATES. When you find a newer version of the purchased product all you need to do is to email us and we will send you the updated version free of charge. Typical turn around time is 24 hours :)

Q: Where is the price list?

A: Here you go: http://www.examreview.net/ordersupport.htm#Product Pricing   

Q: I am interested in your CBCP exam material and would like to purchase it online. However, I am not familiar with your website and your organization. How do you assure me the security if I order the material online?

A: You may refer to the link below:

McAfee SiteAdvisor has Given Us their Seal of Approval for Ethics and Operation.

Clickbank is our payment processor and the URL below will take you to the official Clickbank guidelines on order placement. http://www.clickbank.com/shopping_faq.html

You may also reach Clickbank by fax at 1-208-342-3934. To reach Clickbank by mail, please use the following address:

Click Sales Inc
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Boise ID 83706 USA

Clickbank is a professional payment processing company. Your payment information is fully secured. ExamREVIEW does not have access to your payment information at all.

Clickbank is hacker safe and is VeriSign secured.

Q: When could I receive the material after I pay for it online?

A: Officially speaking, within 24 hours after receiving payment. But we usually process order faster than that (say, in less than 12 hours) :)

Q: What is the difference between the ExamESSENTIALS guides and the ExamFOCUS guides?

A: The former are for business management oriented exams, while the latter are for highly technical subjects that cover a lot of tech details.

Q: Does Michael provide consultation service over the phone?

A: Although Michael does not provide phone nor email consultation service, he is more than happy to share with you his success secret in his ExamTRAIN classes (at present only available in Asia). You may also benefit from his expertise by using his products for exam preparation.

Q: What is the difference between your study guide and those online courses offered by the exam vendors?

A: We cover the essential material necessary to do well on the exams, plus comprehensive reviews covering all the essential knowledge domains individually, all at very affordable prices. Those online courses offered by the exam vendors are also highly comprehensive, often giving you 500% coverage on topics inside and outside of the exams, at prices in the range of hundreds or thousands of dollars US. 

Q: Are your study guides the same as those offered by Gleim or Becker?

A: Our study guides are unique. Our ExamESSENTIALS Guides are highly concentrated: topics covered are summarized into concise and well written information that is easy to read and understand. In fact, on each ExamESSENTIALS Guide all materials are compressed into critical information presented within as few pages as possible. 

We can comfortably substantiate our claim of exam success because we have gone through the exam processes ourselves and have passed the exams using the same material. Let's face it. A phone book with 1000 pages does not guarantee exam success. However, if you prefer the phone book type of study guide, our products may not be the right choices for you.  

We assume that you already have the very-basic knowledge on the subject. If you are an absolute beginner who needs coverage on the elementary areas of the knowledge domain, please use our study products TOGETHER with other introductory text books to build your exam readiness. Lists of additional recommended readings are available in most of our study guides.

Please also refer to this link: Ethics.

Q: Are your practice questions "braindumps"?

No. Braindumps is illegal and unethical. Using braindumps is cheating. With the study material we provide you will be able to learn the stuff and clear the exam without cheating. Why is braindump bad?

Q: I'm skeptical that I'll pass the exam by simply being familiar with the best practices presented in your guide. Based on your experience, should I be worried?

A: These exams test your ability to select the best option out of the many possible but inferior solutions. Text book theories alone are not sufficient. The best practices presented in our guides are those currently practiced by real world business professionals in the corresponding fields. They will assist  you in picking the right choice.

Q: I am an absolute beginner. Should I use only your study guides to prepare for the exam?

A: These exams are for people WITH relevant real world experience. For example, if you are preparing for the CPIM exam, experience in the field of production management will help. Experience in logistics will not, because CPIM is not about logistics. If you are preparing for the CBCP exam, you need experience in business continuity planning, NOT information technology.

As said before, we assume that you already have basic knowledge on the subject. If you are an absolute beginner who needs coverage on the elementary areas of the knowledge domain, please use our study products TOGETHER with other introductory text books to build your exam readiness. Lists of additional recommended readings are available in most of our study guides.

Q: I have several years of experience in the field. Should I use only your study guides to prepare for the exam?

A: You may use our study products to identify your strength & weakness and then prepare for the exams accordingly.

Q: I have already signed up with someone else and have access to their learning system. So, is it not sufficient to crack the exam?

A: We prefer NOT to comment on the products offered by our competitors. Put it this way: no university on earth guarantees a degree after you pay tuition. You don't BUY a certification. You study and pass the exam ethically.

Q: Are practice questions included in the study guides?

A: Some packages include review questions while some do not. Please refer to the respective product description page for further information.

Q: Do you offer any discount on the study material as your price is a bit high for me?

A: Sorry we cannot due to the restrictions of the payment processing system.

Q: Do you regularly update your study material?

A: Yes we do. In fact, we have a Life Time FREE Updates policy. After your initial purchase, you can always request for the latest revisions from us, free of charge! We regularly update the contents of our products.

Q: Is it better for me to purchase the material during the first week of XXX as I have my exam on XXX 15th? The questions might get updated later if I purchase it now. For how long can you keep me updated with the new questions if I purchase the study material today?

A: We give lifetime free updates so there is nothing to worry about.

Q: Is ordering online secure?

A: Yes. In fact, your credit card information is submitted directly to our payment processor ClickBank, which is an established online payment service with proven security measures in place to protect you. We do not have access to your financial information at all.

Q: How much does delivery cost?

A: Delivery is done by email and is therefore free of charge. We will send you your ordered study file(s) within 24 hours of payment confirmation.

Q: Can I share my copy with my colleagues and friends?

A: No. The version available for purchase online is for single user only. You may share your copy with your colleagues only if you have purchased a site license from us. 

Q: My son is interested in taking the CBCP Exam. Can I purchase the Study Guide for him through my computer and still provide access for him to the materials on a separate computer? He lives in his own apartment with a separate computer.

A: No problem at all :)

Q: I prefer to print these files out and take notes directly on my printed pages.  Is there any copyright infringement with this activity?  I am doing this for my personal study only.

A: Feel free to print them out as needed.

Q: I want to purchase a site license. Who should I contact?

A: Please refer to this page.

Q: Do you offer any guarantee? What if I don't clear the exam even after studying your material?

A: The policy as required by our payment processor ClickBank is that ClickBank will, at its option, replace or repair any defective product within 8 weeks from the date of purchase. This is what ClickBank officially said:

"ClickBank will, at its option, replace or repair any defective product within 8 weeks from the date of purchase. After 8 weeks all sales are final."

We are also happy to accommodate the needs of most exam candidates by offering a special customer care policy:

The ExamPASS Guarantee

If the purchaser of a ExamREVIEW single-user license study guide product fails the corresponding exam and contacts ExamREVIEW together with copies of the corresponding exam score reports WITHIN 8 WEEKS of purchase of the particular ExamREVIEW study guide product, then the product can be returned for a full refund.

This 8-week limitation was imposed by ClickBank and has to be strictly enforced. Unfortunately we are not permitted to accommodate any exceptions.

The guarantee is applied based on the simple PASS/FAIL criteria. If you passed but "merely not scored high enough" for a certain level of qualification, the guarantee cannot be applied.

Exam failures that occur before the purchase date of the corresponding ExamREVIEW product do not qualify for purposes of this guarantee. When claiming the guarantee, downloaded products must be deleted and all copies destroyed. This guarantee applies only to single-user licenses study guide product purchased directly by the exam candidate from the ExamREVIEW web site. This guarantee does not apply to: i, practice questions only modules; ii, Combo Packages that covers multiple exams (due to  reason *** below), and iii, purchase made through any of our local agents.

* Scanned copies of the authorized score reports which show the name of the purchaser as the exam candidate, the failed score and the exam date must be provided to us within 8 WEEKS of purchase. We will verify the score reports with the corresponding exam body prior to processing the refund. The name on the score report MUST be an exact match of the purchaser's name (which is the name of the payment credit card holder).

** The time it takes to complete the refund process depends on how fast ClickBank does the work - as our payment processor, ClickBank is in charge of all the payment and refund functions. Once a refund request is forwarded to Clickbank, it may take 30 days or so for the refund to show up in your credit card bill.

*** The electronic nature of our products does make unauthorized duplication or free riding possible. To combat fraud, we cannot offer guarantee on Combo Pack products that cover multiple exams as these big ticket items are often the target of fraudulent credit card purchase. We also actively investigate suspicious refund request activities and report abusive behaviors to the corresponding professional authorities. The decision makers at Clickbank do reserve the right to reject refund request at their discretion.

**** If your purchase is reimbursed by your company, a refund request must be accompanied by an official memo or letter from your company's accounting department acknowledging the legitimacy of the refund request. Pocketing the refunded money can held one reliable for fraud.

 

Why don't you have an unconditional  return policy in place?

While most of our customers are very good people, we had a few who were abusing the return privilege (see our Fraud Alert page). For example, they would buy a study pack, copy it, and then ask for a refund. That left us with no option but to eat the loss. This was kind of a "save the business" decision.

To address the concern of "What if I don't clear the exam even after studying your material?", I would say that it is a bit unrealistic to ask a fortune teller to guarantee one's fortune :) The ExamPASS Guarantee we offer is reasonable, logical and sufficiently realistic.

Q: Is there any return policy other than the ExamPASS Guarantee?

A: No. Since ExamREVIEW is offering non-tangible irrevocable goods we do not issue refunds after the product is sent, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read the corresponding product description section before placing an order (we have done our best to give you useful and accurate information in our publications). If you expect a phone book type 800 pages mega-size study text like those available in Borders you may better off shop over there instead.

Q: How do you combat fraud and abuse?

ExamREVIEW Anti-Fraud/Anti-Abuse Policy

A: As an effort to combat fraud and abuse, all relevant IP addresses and server-side email delivery information are recorded at the time an order is placed and processed.

We have been in business on the internet for years and we know how to distinguish between honest request and intentional free rider abuse. We will immediately publish information of any intentional abuse or fraudulent transaction on our Fraud Alert page. The same information will be shared with other payment networks and the appropriate agencies for investigation of possible violation of the relevant EC/PCC (Ethical Code/Professional Code of Conduct) as well as decertification of the abuser. 

Security alert:

The following addresses do NOT belong to us:

examreview@hotmail.com
examreview@gmail.com

We do not own nor operate these addresses.


Q: How to reduce exam anxiety?

A: The following tips should help:

  • Develop motivation. You need a strong desire to study and succeed.
  • Practice test taking skills. Use study guides and practice questions to sharpen your test taking skills.
  • Be confident in your ability to pass. Self-doubt is the number one cause of exam anxiety.
  • Minimize distraction and stay focused. Pay close attention to details.
  • Make connections between newly learned material and on-the-job information stored in your memory. Use mental imagery to link the new material to your real-life work scenarios.

Q: Any useful testing taking tips?

A: Keep in mind:

  • Most questions are written to test only one testing concept or knowledge area per question. After all this is what Knowledge statements are developed for.
  • Most questions are kept as short as possible. They are not going to teach the candidate a concept or theory by providing too much information.
  • Most questions would not use a key word or phrase in the correct answer that appears in the question, as experienced test takers will know where to look for clues like this.
  • Words such as “frequently”, “often”, “common”, or “rarely” are for introducing subjectivity into the questions. Most (but not all) exams don't prefer subjectivity.

Q: What is the best way to prepare for an exam?

A: One of the best ways to prepare for any exam is to apply what you've learned in your real-life work environment. Your workplace is your "test bed". See how things work in real life and challenge yourself constantly. If you can excel at work, there is no reason why you could not succeed in the exam.

Q: How to avoid getting tripped up by tricky questions?

A: Many certification programs have the tendency of discriminating against minorities by requiring considerable mastery of advanced English, which bias their exams in favor of those with strong background in native English speaking environments. Some of them are especially notorious for questions written to trip people up.

Make sure you fully understand the intent and purpose of each question. Don't rush. Read each question slowly and carefully. Identify the KEYWORDS (there are often clues implanted in the first or last sentences) and you should be able to tell what the question is for.

Q: How to handle tough questions?

A: This tip would definitely help -> never forget what you should already know. Even though a certification exam tests your knowledge of what is covered in the corresponding BOK, it also assumes that you have a complete understanding of the basic business logic of the industry in question. When handling tough questions, try to use your common business sense - at the end of the day, a solution has to make sense in order to be viable.

Q: How to complete the entire exam on time?

A: Use the scrap paper you are given to mark questions you are uncertain about or want to skip. Once you reach the end of the exam, review the marked questions. Take full advantage of the process of elimination. It may not be easy to pick the right choice on the spot, but it should not be that hard to eliminate the dummy choices. And remember, you usually do not get penalty for picking the wrong choice. You do lose a chance by NOT picking any choices.

 

Freebies

Here are some display pictures designed for instant messaging software like MSN, Yahoo and the like. They can also be used as avatars in forums/other programs.

 

Right click on the pictures, then click 'Save Picture As' or 'Save Image As', then import into the program of your choice.

 

Good luck!

 

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