CQIA Study Guide 2008 Edition & Practice Questions

According to the ASQ, the Certified Quality Improvement Associate has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn't necessarily come from a traditional quality area.

Each CQIA certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the BOK:

Quality Basics
Teams
Continuous Improvement

An in-depth breakdown is available thru: http://www.asq.org/certification/quality-improvement-associate/bok.html

The examination is a 100 multiple-choice question examination. There are plenty of questions on quality management concepts and theories. These are the questions quite closely related to the published objectives of the BOK. They mostly ask for the correct definitions of terms. You will also be tested on your understanding of the Deming principles.

Our CQIA Study Guide goes the expert-advice way. Instead of just giving you the hard facts, we also provide you with information that covers the best tricks and practices. With these information, you will always be able to make the most appropriate expert judgment in the exam.

Table of Contents (this product has been updated on Jan 16, 2008)

* this study guide has an approximate content page count of 60, plus practice questions.

END USER LICENSE AGREEMENT
EXAM FORMAT
ABOUT THIS BOOK
EXAM TOPICS
EXAM REGISTRATION CONTACTS
STUDY PSYCHOLOGY & EXAM TACTICS
QUALITY CONCEPTS AND TOOLS
AN OVERVIEW OF THE TERM “QUALITY”
QUALITY ASSURANCE, CONTROL AND MANAGEMENT
TQM
GOOD PRACTICE SYSTEMS
CHECK SHEETS
QFD
FISHBONE DIAGRAM
KAIZEN
TOYOTA PRODUCTION SYSTEM
DEPARTMENTAL PURPOSE ANALYSIS
POKA-YOKE
QUALITY CIRCLE
PDCA
ADRI
SIX SIGMA
CONTINUOUS IMPROVEMENT PROJECTS
STATISTICAL PROCESS CONTROL
CONTROL CHARTS

CONTROL CHART, RUN CHART, PARETO CHART, SCATTER DIAGRAM, AND CAUSE & EFFECT DIAGRAM
ZERO DEFECTS
FAILURE TESTING
SCORECARDING
AUDIT METRICS
QUALITY STANDARDS
MANAGING QUALITY TEAMS TO ACHIEVE CONTINUOUS IMPROVEMENT
PQT AND QIT
KAIZEN TEAM
LEADERSHIP
KNOWLEDGE MANAGEMENT
COMMUNICATION MANAGEMENT
VERTICAL COMMUNICATION
HORIZONTAL COMMUNICATION
DIAGONAL COMMUNICATION
CIRCULAR COMMUNICATION
COMMUNICATION BARRIERS
FORMAL NETWORK VS GRAPEVINE
CHANGE MANAGEMENT DEFINED
CHANGE MANAGEMENT STRATEGIES
CHANGE MANAGEMENT VS CHANGE CONTROL
CHANGE MANAGEMENT AND CONTINUOUS IMPROVEMENT
TRAINING
44 EXAMREADINESS PRACTICE QUESTIONS

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