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If
you need information on the CQIA exam please click
HERE.
CQA Study Guide 2009 Edition & 118
Practice Questions
According to the ASQ,
the Certified Quality Auditor (CQA) is a professional who understands
the standards and principles of auditing and the auditing techniques of
examining, questioning, evaluating, and reporting to determine a quality
system’s adequacy and deficiencies.
Quality audit involves the systematic
examination of a quality system. The Certified Quality Auditor is
responsible for analyzing all elements of a quality system and judging
its degree of adherence to the criteria of industrial management and
quality evaluation and control systems. He/she has quality audits
performed at defined intervals to ensure that the subject institution
has clearly-defined internal quality monitoring procedures linked to
effective action.
Each CQA certification candidate is required to pass a written examination
that consists of multiple-choice questions and case studies that measure
comprehension of the BOK:
I, AUDITING FUNDAMENTALS
II, AUDIT PROCESS
III, AUDITOR COMPETENCIES
IV, AUDIT PROGRAM AND BUSINESS APPLICATIONS
V, QUALITY TOOLS AND TECHNIQUES
The examination is a five-hour, 150
multiple-choice question examination. Approximately 25-30 questions will
be devoted to multiple choices based case studies. The exam is NOT as
extensive as most people have imagined. In fact, focus is primarily on
auditing practices.
Success factors in the CQA exam =
30% QUALITY CONCEPTS & TOOLS
+ 70% AUDIT PRACTICE.
We are not talking about the percentage of questions here. We are
talking about the success factor - the technical questions on quality
management are easy to
answer because they are mostly based on factual information. The
audit practice questions are different - different answers work best
in different scenarios under different conditions (i.e. how you will
tackle a situation in a quality audit environment).
There are also plenty of questions on
concepts and theories. These are the questions quite closely related to
the published objectives of the BOK. They mostly ask for the correct
definitions of terms. For example, you will be tested heavily on the
difference between First party (internal) audit, Second party (external)
audit, and Third party audit. You will also be tested on your
understanding of the Deming principles.
Our CQA
Study Guide goes the
expert-advice way. Instead of giving you the hard facts, we give you
information that covers the best tricks and practices. With these information, you
will always be able to make the most appropriate expert judgment in the
exam.
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Table of Contents (this product has been
updated on Oct 31, 2008)
* this study guide has an approximate
content page count of 95, plus 118 practice questions. |
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EXAM FORMAT
ABOUT THIS BOOK
EXAM TOPICS
EXAM REGISTRATION CONTACTS
STUDY PSYCHOLOGY & EXAM TACTICS
THE QUALITY AUDITING PROCESS
AN OVERVIEW OF THE TERM “QUALITY”
WHAT IS AUDITING, BY THE WAY?
WHAT ABOUT QUALITY AUDIT?
STANDARDS & GUIDELINES
STAFFING
PROFESSIONAL CONDUCT
MANAGEMENT AND B.O.D
THE CLIENT
THE AUDITEE
OBTAINING BUY-IN AND SUPPORT
THE CHARTER
THE LEAD AUDITOR'S JOB
THE QUALITY AUDITOR'S JOB
DON’TS FOR THE AUDITORS
THE AUDIT PROCESS FLOW
AUDIT PLANNING
Identifying what to audit
Audit coverage
A Risk Based approach
RESOURCES FOR PERFORMING THE AUDIT
TRAVELING
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DELIVERABLES
ORGANIZATIONAL STATUS AND LINE OF REPORTING
AUDIT FIELDWORKS
FIELDWORK ACTIVITIES
FIELD TESTING
AUDIT REPORT
THE FINAL AUDIT REPORT
THINGS TO AVOID
AUDIT FOLLOW-UP
QUALITY CONCEPTS AND TOOLS
QUALITY ASSURANCE, CONTROL AND MANAGEMENT
PDCA
ADRI
TQM
KAIZEN
TOYOTA PRODUCTION SYSTEM
POKA-YOKE
SIX SIGMA
STATISTICAL PROCESS CONTROL
CONTINUOUS IMPROVEMENT PROJECTS
FISHBONE DIAGRAM
ZERO DEFECTS
FAILURE TESTING
SCORECARDING
AUDIT METRICS
CONTROL CHARTS (Control Chart, Run Chart, Pareto Chart, Scatter
diagram, and Cause & Effect Diagram)
QUALITY STANDARDS
ONE LAST THING TO SAY…
118 PRACTICE QUESTIONS |
Special Promotional Offer: only
USD$39 for both the study guide and the practice questions.
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