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 ExamESSENTIALS
Study Guide for the CPS exam
2009 Edition
Preparation Review for Part 1
Intensive Study Guide for
Part 2 & Part 3
NOW Available |
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Covering the latest CPS test
specification. |
According to the
International Association of Administrative Professionals (IAAP), both
the Certified Professional Secretary (CPS) exam and the Certified
Administrative Professional (CAP) exam are multiple choice based and are
administered the first consecutive Friday and Saturday of May and
November of each year. The CPS exam has three parts, while CAP has four.
A complete application package can be downloaded from the official web
site
http://www.iaap-hq.org/cert/CertAppPacket.pdf .
The CPS Examination covers a wide range of topics. Part 1 of the exam is
all about Office Technologies. They are nothing technically fancy but
something you will need to deal with day to day, such as word processing
software, scanner, email ...etc. Part 2 and Part 3 are more
challenging. They cover a wide range of business and management related
topics that would be uneasy to prepare for without the help of a
specialized study guide. Since there are quite many overlapping topics,
we always recommend that candidates prepare for Part 2 and Part 3
together rather than studying them separately.
IAAP does not produce any official self study
pack, so we fill the gap here by releasing the CPS ExamEssentials Study
Guide. The CPS ExamEssentials
Study Guide provides extensive and in-depth study coverage on all the
CPS exam parts. You may take a look at the Table of Contents below:
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Table of Contents
* This study guide was updated on Jan 04, 2009. Approx page count: 305. |
EXAM FORMAT
OFFICIAL EXAM TOPICS
EXAM REGISTRATION
STUDY PSYCHOLOGY & EXAM TACTICS
BEFORE YOU START
YOU ARE NEW TO THE BUSINESS WORLD …
YOU ARE NEW TO OFFICE ADMINISTRATION …
STUDY INFORMATION FOR PART 1
PREPARATION REVIEW FOR PART 1
OPERATING SYSTEMS
APPLICATION SOFTWARE
INTERNET CONNECTIONS
WEB BROWSING
EMAIL COMMUNICATION
HARDWARE AND DEVICES
ERGONOMICS
VIRTUAL OFFICE
FAX
REPROGRAPHIC PROCESSES AND RESOURCES
PRACTICAL HOW-TO
NETWORK RELATED TECHNOLOGIES
BASIC PC HARDWARE HOW-TOS
STUDY INFORMATION FOR PART 2 AND PART 3
THE SECRETARIAL PROFESSION
BASIC BUSINESS KNOWLEDGE ON ECONOMICS & GLOBAL BUSINESS
ECONOMICS DEFINED
MICRO VS MACROECONOMICS
OPPORTUNITY COST
SPECIALIZATION, COMPARATIVE ADVANTAGE AND ABSOLUTE ADVANTAGE
PRODUCTION POSSIBILITY FRONTIER
MARKET DEFINED
DEMAND VS QUANTITY DEMANDED
SUPPLY VS QUANTITY SUPPLIED
EQUILIBRIUM VS DISEQUILIBRIUM
MOVEMENT ALONG THE CURVES VS SHIFTING OF THE CURVES VS ELASTICITY
DIFFERENT TYPES OF MARKET STRUCTURE
MONOPOLY
PERFECT COMPETITION
OLIGOPOLY AND MONOPOLISTIC COMPETITION
MARKET POWER VS PRICE TAKING
ECONOMIES OF SCALE
LAW OF DIMINISHING MARGINAL UTILITY
MONETARY POLICY VS FISCAL POLICY
ECONOMIC GROWTH, INFLATION AND CPI
BALANCE OF PAYMENTS AND BALANCE OF TRADE
MONEY SUPPLIES, EXCHANGE RATE AND CURRENCY VALUATION
M1, M2 AND M3
FOREIGN EXCHANGE
ECONOMIC INDICATORS
ACCOUNTING PRINCIPLES AND STANDARDS
IAS
GAAP, FASB AND SFAS
REPORTING CONTINGENCIES
REPORTING EARNINGS
OFF-BALANCE-SHEET ENTITIES
PURCHASE ACCOUNTING VS POOLING OF INTEREST
OPERATING CASH FLOW VS NET INCOME VS EBITDA
CASH FLOW STATEMENT
CASH FLOW ACTIVITIES
CASH FLOW FROM OPERATING ACTIVITIES
FUNDING CHOICES
DEPRECIATION
ACRS VS MACRS
FAIR VALUE VS HISTORICAL COST
INVENTORY VALUATION
CAPITALIZATION OF INTEREST COSTS
CAPITALIZATION OF LEASES
FOOTNOTES
S-CORP STATUS
MANAGING AN ORGANIZATION
MANAGEMENT PRINCIPLES
MANAGEMENT SCIENCE, DECISION MODEL, AND CONTROLS
OB MODELS AND THEORIES
ORGANIZATIONAL DEVELOPMENT
CHANGE MANAGEMENT
CHANGE STRATEGIES
US BUSINESS ENVIRONMENT AND REGULATORY
REQUIREMENTS
ACTS AND REGULATIONS
UCC
MANAGING THE BUDGET
BUDGET DEVELOPMENT STRATEGY
COVERAGE
BUDGET VARIANCES
STANDARD COSTING
SLACK
COST MANAGEMENT
STANDARD COSTING
ACTIVITY-BASED COSTING
LCC
THROUGHPUT ACCOUNTING
PERFORMANCE MEASUREMENT AND ROI
PERFORMANCE MEASUREMENT AND BENCHMARKING
COMMUNICATION & INFORMATION MANAGEMENT
THE ROLE AND APPROACHES OF INFORMATION MANAGEMENT
INTEGRATING INFORMATION AND BUSINESS STRATEGIES
COMMUNICATION MANAGEMENT
VERTICAL COMMUNICATION
HORIZONTAL COMMUNICATION
DIAGONAL COMMUNICATION
CIRCULAR COMMUNICATION
COMMUNICATION BARRIERS
FORMAL NETWORK VS GRAPEVINE
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FORMAL COMMUNICATION
VS INFORMAL COMMUNICATION
VERBAL VS NONVERBAL COMMUNICATION
NONVERBAL CLUES
PHONE ETIQUETTE
THE NEGOTIATION PROCESS
STYLES OF NEGOTIATION
MANAGING CUSTOMERS
MARKETING MIX
TOOLS FOR MARKET RESEARCH
SERVICE CHAIN MANAGEMENT
THE SALES PROCESS
SALES FORCE AUTOMATION
MANAGING QUALITY
AN OVERVIEW OF THE TERM “QUALITY”
QUALITY ASSURANCE, CONTROL AND MANAGEMENT
TQM
QUALITY STANDARDS
BUSINESS PROCESS REENGINEERING
MANAGING PEOPLE (LEADERSHIP & GOVERNANCE)
LEADERSHIP STYLES
KNOWING HOW TO MOTIVATE PEOPLE – THEORIES OF MOTIVATION
GOVERNANCE
LEGAL STRUCTURE OF AN ORGANIZATION
ARTICLES OF INCORPORATION
BYLAW
CHARTER
MINUTES
BOARD OF DIRECTORS
DIRECTOR APPOINTMENT AND REMOVAL
DIRECTOR DUTIES AND LIABILITIES
LIABILITY INSURANCE COVERAGE
BOARD OF ADVISORS
AGENCY THEORY
BUSINESS ETHICS
SOCIAL RESPONSIBILITY
SR TERMS
SR AS AN OBLIGATION
SR AS A LIABILITY
SR AS A STRATEGIC MOVE
SR ON A GLOBAL SCALE
SR APPROACHES
MANAGING RECORDS
OVERVIEW OF RECORDS MANAGEMENT
RECORD STORAGE
ALPHABETIC FILING
RECORD SORTING, FILE TRACKING AND FILING CUT OFF
RECORD RETENTION
FILING EQUIPMENTS
ELECTRONIC RECORD MANAGEMENT
MANAGING TIME
MANAGING KNOWLEDGE
DISTINGUISHING BETWEEN DIFFERENT KINDS OF KNOWLEDGE
KM, TEAMWORK AND TECHNOLOGIES
PROMOTING KM
MEASURING BUSINESS PERFORMANCE
FINANCIAL MEASURES
METRICS FOR OPERATION AND INVENTORY MANAGEMENT
OTHER METRICS
BENCHMARKING
MANAGING PROCUREMENT
PRINCIPLES AND STANDARDS OF PURCHASING PRACTICE
ANTI-TRUST
ORDERING PROCEDURE
PARTNERING
NEW TREND IN PURCHASING
NEW TREND IN SUPPLIER RELATIONSHIP MANAGEMENT
ACQUISITION PLANNING
MANAGING BUSINESS CONTRACT
DEFINING CONTRACT MANAGER & CONTRACT ADMINISTRATOR
CONTRACT ADMINISTRATION OVERVIEW
QUOTATIONS AND TENDERS
RFP
LOI
THE LAW OF BUSINESS CONTRACT
SOURCE OF LAW
THE STATUTE OF FRAUD
CONTRACT TYPES
OFFER, ACCEPTANCE, AND INVITATION TO TREAT
CONSIDERATION
DISCHARGING OR INVALIDATING A CONTRACT
BREACH OF CONTRACT
POSSIBLE DEFENSES
DAMAGE RECOVERY
SATISFACTION CLAUSE
AGENCY RELATIONSHIP
MANAGING THE WORKPLACE AND THE WORKFORCE
STAFFING
STRATEGIC WORKFORCE PLANNING
INTERNAL CONTROLS
BASIC CONTROL PRINCIPLES
CASH HANDLING
DISBURSEMENTS, PAYMENT AND ACQUISITION
DELEGATION VS MICROMANAGEMENT
EMPLOYMENT BRANDING
STAFFING RELATED LAWS AND REGULATIONS
WORK HOURS AND PAY
WORKPLACE PRIVACY
OTHER WORKPLACE LEGAL ISSUES
WORKPLACE STRESS
DIVERSITY MANAGEMENT
ISSUE MANAGEMENT
PREMISES MANAGEMENT
PERFORMANCE EVALUATION
MANAGING RISK
RISK MANAGEMENT
ASSESSING THREATS
BCP, DRP AND COOP
LAST MINUTE TIP
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Our
CPS Study Guide goes the expert-advice way. Instead of just giving you
the hard facts, we also give you information that covers the best tricks
and practices. With these information, you will always be able to make
the most appropriate expert judgment in the exam.
Special Promotional Offer: only USD$49
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